Service Desk

Hi Bhanu Sir,
1) Could you please check the issues in Service Desk after Production Deployment on 10 Jan,2025.
Kindly refer to the attached file for Complete details.

The Application is stable and the issues reported here are not Stopping the Users from Raising the tickets but Please check issue with Reports asap as the SI Or DCCB Users are able to Access the Entire State Ticket records.

After debugging Reports issue, Support Team found that 0 is passed to paramoption when application is logged in as SI or DCCB user. For SI users paramoption should be 1 and for DCCB users paramoption should be 2.

2) Koppal File
--> The Koppal Pigmy format needs to be renamed to "Generic Pigmy File."
--> For the society deposit number in Input:1 File, it was previously accepting only 7 digits. If the number has 2 or 3 digits (Input:1 Excel File), we need to add a prefix of '0' to ensure the length is 7 digits.