Service Desk

20/02/2025

11:58 AM Feature #1678 (Closed): On Click of Refresh Button in the Tickets Worklist, please Pull the Comments for Tickets with Resolved Status in NLPSISS

This ticket is a duplicate of #1705 , Proceeding for ticket closure. Redmine Admin

11:17 AM Bug #1664 (Closed): changes in the Balaji Device and the Generic Pigmy File Device (Previous Name Koppal Device)

Redmine Admin

11:16 AM Bug #1650 (Closed): Service Desk issues

tested in Prod. Redmine Admin

19/02/2025

02:37 PM Feature #1678 (In Progress): On Click of Refresh Button in the Tickets Worklist, please Pull the Comments for Tickets with Resolved Status in NLPSISS

Please add a New Column in the Tickets Worklist Screen named as "Stage".
For the Pushed Tickets this column will eit... Kalyan Battula

02:36 PM Feature #1705: API changes

Given points in ticket are working fine . Kalyan Battula

01:15 PM Feature #1673 (In Progress): PACS Auto Complete Search Feature

Dropdown is added in below screens
a) Tickets Worklist
b) Create User Screen
c) Reports Screen
Columns are cha... Kalyan Battula

12:47 PM Feature #1679 (In Progress): Please Display Type Column in the Tickets Worklist Grid and as a Search Button in the Tickets Worklist Screen.

Added and working fine
!clipboard-202502191247-usq5p.png!
Kalyan Battula

13/02/2025

07:27 PM Feature #1705: API changes

Please provide timelines. Durga Konduru

03:49 PM Feature #1706: Please update the Date format as "DD-MM-YYYY" in the Reports

Latest reports has been updated in production SD. Please check and close the ticket. Madhuri Pinky Mendu

02:15 PM Feature #1710 (Closed): After Acknowledging the Ticket please allow to delete the attachments (incase of wrongly uploaded file).

Hi Bhanu sir,
For the Tickets with Status *New And Acknowledged*,
please allow to delete the attachments (incase o... Krishna Kanth A

12/02/2025

07:04 PM Feature #1707: All Resolved tickets in SI tool to be updated to status “Closed” from backend

will discuss. Durga Konduru

05:21 PM Feature #1707 (New): All Resolved tickets in SI tool to be updated to status “Closed” from backend

Hi Madhuri,
Could you please check the below 2 features in Database
1) All Resolved tickets in SI tool to be update... Krishna Kanth A

07:03 PM Feature #1706: Please update the Date format as "DD-MM-YYYY" in the Reports

can be migrated to production by Friday(14/02/2025) if fixed. Durga Konduru

05:16 PM Feature #1706 (Closed): Please update the Date format as "DD-MM-YYYY" in the Reports

Hi Madhrui,
Could you Please check to update the Date format as "DD-MM-YYYY" in the Service Desk Reports. Krishna Kanth A

06:09 PM Data Services #1701: PACS Verification and Updation

Today (12Feb2025), Update to Mr.Srusvin about Duplicates PACS Codes are found in latest given data also. Madhuri Pinky Mendu

05:05 PM Feature #1705 (Ready for QA): API changes

Hi Bhanu Sir,
Could you please make the following changes to the API in the Service Desk Ticketing tool.
In the R... Krishna Kanth A

11/02/2025

07:46 PM Data Services #1701 (Closed): PACS Verification and Updation

On 9thFeb25, started verification of Given PACS and Found out some duplicates in this list also.
On 10thFeb25, Compa... Madhuri Pinky Mendu

07:35 PM Data Services #1553 (Closed): Ticket Intergation Attachment Issue

Madhuri Pinky Mendu

09:41 AM Feature #1682: For Generic pigmy File Device Please Provide Excel File( Input File 1) Template

This ticket is related to Servicedesk project, Please Change From GujRAMS to Servicedesk. Praveen kumar Bandi