Actions
Bug #1516
closedActual Acknowledgement and Actual Resolution Dates are not populated correctly
Start date:
30/11/2024
Due date:
% Done:
0%
Estimated time:
Deployed In:
Production Environment
Category:
Description
Hi Bhanu Sir,
In My Tickets Screen, Actual Ack Date and Actual Resolution Date are not populated Correctly.
Could you please check.
1) For the Actual Ack Date Field, value (Date and time stamp) is to be populated when the User Clicks on Acknowledge and the Ticket status is updated as Acknowledged.
2) For the Actual Resolution Date Field, value (Date and time stamp) is to be populated when the User Clicks on Resolve and the Ticket status is updated as Resolved.
Kindly refer to the Attached file.
Files
Actions