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Bug #1516

closed

Actual Acknowledgement and Actual Resolution Dates are not populated correctly

Added by Krishna Kanth A 5 months ago. Updated 4 months ago.

Status:
Closed
Priority:
Normal
Assignee:
Kalyan Battula
Start date:
30/11/2024
Due date:
% Done:

0%

Estimated time:
Deployed In:
Production Environment
Category:

Description

Hi Bhanu Sir,
In My Tickets Screen, Actual Ack Date and Actual Resolution Date are not populated Correctly.
Could you please check.

1) For the Actual Ack Date Field, value (Date and time stamp) is to be populated when the User Clicks on Acknowledge and the Ticket status is updated as Acknowledged.
2) For the Actual Resolution Date Field, value (Date and time stamp) is to be populated when the User Clicks on Resolve and the Ticket status is updated as Resolved.

Kindly refer to the Attached file.

Files

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ActualDates.jpg (223 KB) ActualDates.jpg Krishna Kanth A, 30/11/2024 01:52 PM
Screenshot 2024-12-12 113109.png (115 KB) Screenshot 2024-12-12 113109.png prathyusha Ramisetti, 12/12/2024 11:32 AM
Screenshot 2024-12-12 113053.png (109 KB) Screenshot 2024-12-12 113053.png prathyusha Ramisetti, 12/12/2024 11:32 AM
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 #1

Updated by Krishna Kanth A 5 months ago

  • Assignee set to Durga Konduru
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 #2

Updated by Durga Konduru 5 months ago

  • Assignee changed from Durga Konduru to Bhanuchander Sannidhanam
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 #3

Updated by Praveen kumar Bandi 4 months ago

  • Assignee changed from Bhanuchander Sannidhanam to Narayana Akkipalli
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 #4

Updated by Narayana Akkipalli 4 months ago

  • Deployed In set to QA Environment
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 #5

Updated by Narayana Akkipalli 4 months ago

  • Status changed from New to In Progress
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 #6

Updated by Narayana Akkipalli 4 months ago

  • Assignee changed from Narayana Akkipalli to Kalyan Battula
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 #7

Updated by Narayana Akkipalli 4 months ago

  • Status changed from In Progress to Deployed in Dev
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 #8

Updated by prathyusha Ramisetti 4 months ago

Actual Acknowledgement and Actual Resolution Dates are populated correctly
Successfully tested in QA and attached screenshot for reference

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 #9

Updated by Krishna Kanth A 4 months ago

  • Deployed In changed from QA Environment to Stage Environment

Tested in Stage Successfully

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 #10

Updated by Redmine Admin 4 months ago

  • Status changed from Deployed in Dev to Closed
  • Deployed In changed from Stage Environment to Production Environment

Tested in Prod Successfully

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