Service Desk

30/12/2024

06:53 PM Bug #1516 (Closed): Actual Acknowledgement and Actual Resolution Dates are not populated correctly

Tested in Prod Successfully Redmine Admin

05:52 PM Feature #1562 (Ready for StgDmo): SATRA Admin User Role Login

Hi Bhanu Sir,
For SATRA Admin user, system should allow to:
1. Acknowledge the ticket
2. Change the status to R... Krishna Kanth A

05:42 PM Feature #1561: Please Create a Log file for the Non Merged Records in Balaji Machine.

Hi Bhanu Sir,
For the Balaji Machine Merge Feature,
Could you please create a new log file for displaying the "Non... Krishna Kanth A

02:39 PM Feature #1561 (Ready for QA): Please Create a Log file for the Non Merged Records in Balaji Machine.

Hi Bhanu Sir,
For the Balaji Machine Merge Feature,
Could you please create a new log file for displaying the "Non ... Krishna Kanth A

01:35 PM Feature #1560 (Closed): Access to be given to "Hardware vendor" role

It is a Duplicate of #1558 hence closing the ticket.
Krishna Kanth A

01:35 PM Feature #1559 (Closed): Changes to My ticket Page.

Hi Bhanu Sir,
Could you please change the Name of the My Tickets page as "Tickets Worklist".
In this page Add one... Krishna Kanth A

01:35 PM Feature #1558 (QA/Stg/Prd Failed): Create a New Role as Hardware Vendor

Hi Bhanu Sir,
Could you please
1) Create a New Role as "Hardware Vendor" and include in Roles dropdown in User C... Krishna Kanth A

12:04 PM Feature #1557: Ticket Comments from intellect to SI

Please proceed with required development. Durga Konduru

11:06 AM Feature #1557 (Ready for QA): Ticket Comments from intellect to SI

Hi Bhanu Sir,
Srusvin Sir informed NLP team told him that all the ticket Comments for "Pushed tickets"
are sent f... Krishna Kanth A

10:55 AM Bug #1518 (Closed): The Check box fields SI and DCCB are to be displayed only for Admin, RCS, StCB and NABARD User Role logins

Tested in Prod Successfully. Redmine Admin

10:55 AM Bug #1518 (Ready for Prod): The Check box fields SI and DCCB are to be displayed only for Admin, RCS, StCB and NABARD User Role logins

Redmine Admin

10:44 AM Feature #1544 (Closed): To provide comments option for resolved tickets

Tested in Production Successfully. Krishna Kanth A

10:42 AM Feature #1544 (Ready for Prod): To provide comments option for resolved tickets

Krishna Kanth A

10:42 AM Feature #1544 (Ready for StgDmo): To provide comments option for resolved tickets

Krishna Kanth A

23/12/2024

10:47 AM Data Services #1553 (Closed): Ticket Intergation Attachment Issue

Verified why the tickets attachment file logo is not displaying..
The tickets which were pushed before the 19th Dec ... Madhuri Pinky Mendu