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Feature #738
open[HR Team] Service Tickets Upgradation
Start date:
26/06/2024
Due date:
% Done:
0%
Estimated time:
Deployed In:
Demo Environment
Category:
Description
In Sconnect:
Need to change the categories in service tickets, as below,
1. Attendance-Biometric Issues
2. Attendance-Client Visits(Local)
3. Attendance-Tour Updates
4. Employment Docs
5. Grievances
6. Jobcards
7. Leaves
In EDMS:
In ticket master
1. Remove the column "Raised by"
2. Empcode should display data as Empcode-Empname
3. "Category" to be inserted after "Description"
In mails
1. Category to be displayed
2. Once a ticket is closed, conversation to be received with open date & closed date
3. Once a ticket is closed, a mail copy to be sent to Reporting Manager & HR
Files
Updated by Praveen kumar Bandi 9 months ago
- Status changed from New to Resolved
SConnect related issues are closed and EDMS related issues checked by support team.
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