Service Desk

Hi Bhanu Sir,

On Click of Refresh Button in the Service Desk Tickets Worklist Screen, Could you please also Pull the Comments for Tickets with Resolved Status in NLPSISS.
In the Current API , the Tickets are pulled with Status as Closed in NLPSISS along with all the comments.
Could you please configure this API To pull the Comments With Status as Resolved as well in NLPSISS.(Request you to please check with NLPSISS Team if any changes required from their end to send the comments to SD.)
These Comments are to be displayed in the Ticket History Details.

Also Please add a New Column in the Tickets Worklist Screen named as "Stage".
For the Pushed Tickets this column will either Display value as "Clarification" or Empty.

If Ticket is in Resolved status in NLPSISS, on click of Refresh button in SD the "Stage" Column in Service Desk will display value as "Clarification" so that the Application User can refer to the Ticket History Details .(For Tickets not pushed the Column will be always Empty).

Please let me know in case of any queries.