Bug #1434
closed
Ticket Breached both the Acknowledgment and Resolution dates
Added by Krishna Kanth A 6 months ago.
Updated 3 months ago.
Deployed In:
Production Environment
Description
Hi Bhanu Sir/Praveen,
If Ticket has breached both the Acknowledgement and Resolution Dates
Could you please check to display that count in both the Acknowledgement and Resolution Breached list
(Heading in my tickets page: Breached SLA date)
Ex Ticket :ANI24000013 This has breached both the Ack and Reso ldates but it is dispalyed under only Ack Breached Category
Files
- Status changed from New to In Progress
- Assignee changed from Durga Konduru to Praveen kumar Bandi
- Status changed from In Progress to Ready for StgDmo
Successfully tested by the QA team and attached screenshots for reference
- Deployed In set to QA Environment
- Assignee changed from Praveen kumar Bandi to Venkata Suryateja Thripuraribhotla
- Deployed In changed from QA Environment to Stage Environment
- Status changed from Ready for StgDmo to Ready for Prod
Tested Successfully in Stage Application.
Ex:ANI24000024
- Status changed from Ready for Prod to Closed
- Deployed In changed from Stage Environment to Production Environment
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