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Bug #1362

closed

Mismatch in Count in Dashboard and My tickets View for the Breached SLA Target

Added by Krishna Kanth A 7 months ago. Updated 3 months ago.

Status:
Closed
Priority:
Normal
Assignee:
Venkata Suryateja Thripuraribhotla
Start date:
02/10/2024
Due date:
% Done:

0%

Estimated time:
Deployed In:
Production Environment
Category:

Description

Hi Bhanu Sir/Praveen,
There is a mismatch in Count in Dashboard and My tickets View for the Breached SLA Target.
The Acknowledgement Pending count and the Resolution Pending count are not matching .
Kindly refer to the screenshots.

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Dashboard_Breached_SLA_Target.png (139 KB) Dashboard_Breached_SLA_Target.png Krishna Kanth A, 02/10/2024 10:20 AM
MyTickets_BreachedSLA_Target.png (82.5 KB) MyTickets_BreachedSLA_Target.png Krishna Kanth A, 02/10/2024 10:20 AM
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 #1

Updated by Praveen kumar Bandi 7 months ago

  • Assignee changed from Bhanuchander Sannidhanam to Praveen kumar Bandi
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 #2

Updated by Krishna Kanth A 6 months ago

  • Status changed from New to Ready for StgDmo
  • Assignee changed from Praveen kumar Bandi to Venkata Suryateja Thripuraribhotla
  • Deployed In set to QA Environment
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 #3

Updated by Sairam Lingala 6 months ago

  • Assignee changed from Venkata Suryateja Thripuraribhotla to Sairam Lingala
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 #4

Updated by Sairam Lingala 6 months ago

  • Assignee changed from Sairam Lingala to Venkata Suryateja Thripuraribhotla
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 #5

Updated by Redmine Admin 3 months ago

  • Status changed from Ready for StgDmo to Closed
  • Deployed In changed from QA Environment to Production Environment
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