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From 16/10/2024 to 25/10/2024

25/10/2024

10:41 AM Feature #1381 (Closed): Test cases for the new Tickets 1353 to 1364
The Test Cases in the attached file are Tested Successfully in Andaman Production. Krishna Kanth A

23/10/2024

02:10 PM Bug #1488 (In Progress): In the Master data screen, Non Business days page is not getting Loaded
Please include in #4. Durga Konduru
01:11 PM Bug #1488 (Closed): In the Master data screen, Non Business days page is not getting Loaded
Hi Bhanu Sir/Praveen,
In the Master data screen, Non Business days page is not getting Loaded.
Kindly refer to the ...
Krishna Kanth A

22/10/2024

03:28 PM Bug #1487 (In Progress): Intellect Integration
Please include in #3. Durga Konduru
03:08 PM Bug #1487 (Closed): Intellect Integration

Intellect Integration from Service Desk.
Krishna Kanth A
02:52 PM Bug #1486 (In Progress): No New tickets Created today
Please include in #4. Durga Konduru
02:35 PM Bug #1486 (Closed): No New tickets Created today
Hi Bhanu Sir/Praveen,
If no New tickets are created in a day, Please display the below text line in the dashboard Ch...
Krishna Kanth A
02:52 PM Bug #1485 (In Progress): name Field Corrections in Reports page
Please include in #4. Durga Konduru
02:51 PM Bug #1484 (In Progress): SI User Login: For Tickets with Status Resolved and Closed ,Push Ticket option should not be displayed
Please include in #4. Durga Konduru
02:51 PM Feature #1483 (In Progress): Changes for both RCS and NABARD User Roles
Please include in #4. Durga Konduru
02:49 PM Bug #1481 (In Progress): Please check the dashboard charts to not display the Decimal Numbers like 1.5,2.5
Please include in #4. Durga Konduru
02:49 PM Feature #1480 (In Progress): Please Create a New Search Field in Master data PACS Screen
Please include in #4. Durga Konduru
02:48 PM Data Services #1479 (In Progress): Please Create 4 New Search Fields for Query in the my Tickets page.
To be included in #4. Durga Konduru

21/10/2024

03:41 PM Bug #1485 (Closed): name Field Corrections in Reports page
Hi Bhanu Sir/Praveen,
Could you please Update the Field Names as per the Attached Screenshot.
Kindly refer to the a...
Krishna Kanth A
03:22 PM Bug #1484 (Closed): SI User Login: For Tickets with Status Resolved and Closed ,Push Ticket option should not be displayed
Hi Bhanu Sir/Praveen,
For SI User Login, Push Ticket option should not be displayed
for Tickets with Status as Res...
Krishna Kanth A
02:59 PM Feature #1483 (Closed): Changes for both RCS and NABARD User Roles
Hi Bhanu Sir/Praveen,
For RCS and Nabard User Roles, Push ticket Button should not be displayed for all Tickets.
Fo...
Krishna Kanth A
10:29 AM Bug #1406 (Deployed in Dev): New Ticket Option should be given to only PACS and SI Users
Narayana Akkipalli

18/10/2024

08:18 PM Bug #1481 (Closed): Please check the dashboard charts to not display the Decimal Numbers like 1.5,2.5
Hi Bhanu Sir/Praveen,
Could you please check to not display the Decimal Numbers in the dashboard charts.
Kindly ref...
Krishna Kanth A
06:27 PM Document: Patch # 3
Release Notes Krishna Kanth A
06:26 PM Release Notes_ServiceDesk_NewLogo.docx
Krishna Kanth A
06:24 PM Document: Patch #3
Test Results in QA. Krishna Kanth A
06:24 PM Service Desk TestCases for New Tickets_ QA status_18Oct_2024.xlsx
Krishna Kanth A
06:08 PM Feature #1364 (Ready for StgDmo): Could you please make the following below changes to the chart SLA Parameter wise New Tickets-Today
Krishna Kanth A
06:07 PM Bug #1362 (Ready for StgDmo): Mismatch in Count in Dashboard and My tickets View for the Breached SLA Target
Krishna Kanth A
06:06 PM Bug #1361 (Ready for StgDmo): Reports page Ticket count is not matching with the Count in My Tickets view
Krishna Kanth A

17/10/2024

12:55 PM Feature #1480 (Closed): Please Create a New Search Field in Master data PACS Screen
Hi Bhanu Sir/Praveen,
Please Create a New Search Field in Master data PACS Screen.
Kindly refer to the attached f...
Krishna Kanth A
12:49 PM Data Services #1479 (Closed): Please Create 4 New Search Fields for Query in the my Tickets page.
Hi Bhanu Sir/Praveen,
1) Could you please display one new field named as NLPSISS Ticket # in My Tickets page
2) C...
Krishna Kanth A

16/10/2024

03:44 PM Bug #1436 (In Progress): Edit Button and Resolved is Enabled for the closed Ticket
Durga Konduru
03:38 PM Bug #1436 (Closed): Edit Button and Resolved is Enabled for the closed Ticket
Hi Bhanu Sir/Praveen,
For the Closed ticket, Edit Option is Visible and Resolved Button is Enabled.
Could you pleas...
Krishna Kanth A
12:22 PM Bug #1435 (In Progress): PACS Reports - Financial Year Dropdown to be Mandatory field
Durga Konduru
11:56 AM Bug #1435 (Closed): PACS Reports - Financial Year Dropdown to be Mandatory field
Hi Bhanu Sir/Praveen,
This Ticket is raised regarding the changes Requested by Surya in his mail with Subject
"PACS...
Krishna Kanth A
12:21 PM Bug #1433 (In Progress): Please change the field name as Acknowledgement
Krishna Kanth A wrote:
> Hi Bhanu Sir/Praveen,
> Could you please check to change the name of the field as "To Ackn...
Durga Konduru
12:20 PM Bug #1433: Please change the field name as Acknowledgement
Krishna Kanth A wrote:
> Hi Bhanu Sir/Praveen,
> Could you please check to change the name of the field as "Acknowl...
Durga Konduru
11:15 AM Bug #1433: Please change the field name as Acknowledgement
Small Correction :
Please check to change the name of the field as "Acknowledgement"
Krishna Kanth A
11:00 AM Bug #1433 (Closed): Please change the field name as Acknowledgement
Hi Bhanu Sir/Praveen,
1)Could you please check to change the name of the field as "Acknowledgement." in the My tic...
Krishna Kanth A
11:35 AM Bug #1406: New Ticket Option should be given to only PACS and SI Users
Update :
Hi Praveen, PACS User is able to Close the ticket from History Page so Please give Read only Access to PACS...
Krishna Kanth A
11:15 AM Bug #1434 (In Progress): Ticket Breached both the Acknowledgment and Resolution dates
Durga Konduru
11:08 AM Bug #1434 (Closed): Ticket Breached both the Acknowledgment and Resolution dates
Hi Bhanu Sir/Praveen,
If Ticket has breached both the Acknowledgement and Resolution Dates
Could you please check ...
Krishna Kanth A
 

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