Service Desk

15/10/2024

02:35 PM Bug #1408 (In Progress): Please Sort the fields in the My Tickets page

Durga Konduru

02:24 PM Bug #1408 (Closed): Please Sort the fields in the My Tickets page

Hi Bhanu Sir/Praveen,
Could you please check to Sort the Fields in the my tickets page.
Kindly refer to the attache... Krishna Kanth A

02:32 PM Bug #1407 (In Progress): UI Alignment Changes in Service Desk

Durga Konduru

02:13 PM Bug #1407 (Closed): UI Alignment Changes in Service Desk

Hi Bhanu Sir/Praveen,
Could you please make the Alignment changes in the Edit Tickets Page.
Kindly refer to the 2 a... Krishna Kanth A

02:31 PM Bug #1406 (In Progress): New Ticket Option should be given to only PACS and SI Users

Durga Konduru

01:24 PM Bug #1406 (Closed): New Ticket Option should be given to only PACS and SI Users

Hi Bhanu Sir/Praveen,
1) The New ticket option in the menu should be visible only for the Users with the roles as ... Krishna Kanth A

14/10/2024

03:49 PM Feature #1405 (In Progress): Please Add New web page "Environment" in the Service desk Application.

Durga Konduru

03:10 PM Feature #1405 (Closed): Please Add New web page "Environment" in the Service desk Application.

Hi Bhanu Sir,
Please find details below.
This is a new feature to be added to all the Service desk Applications i... Krishna Kanth A

11/10/2024

06:52 PM Bug #1404 (Deployed in Dev): Duplicate Records are getting Created in the New PACS Creation

Praveen kumar Bandi

05:28 PM Bug #1404: Duplicate Records are getting Created in the New PACS Creation

Issue is Resolved in Dev. Krishna Kanth A

12:52 PM Bug #1404 (In Progress): Duplicate Records are getting Created in the New PACS Creation

Durga Konduru

12:51 PM Bug #1404 (Closed): Duplicate Records are getting Created in the New PACS Creation

Hi Bhanu Sir/Praveen,
Duplicate Record is getting Created during New PACS Creation in the Dev Environment.
This is ... Krishna Kanth A

10/10/2024

02:54 PM Feature #1367 (Deployed in Dev): [UI] - Change the SLA Parameter wise New Tickets-Today chart based on the Requirement.

Narayana Akkipalli

08/10/2024

10:23 AM Feature #1381 (Closed): Test cases for the new Tickets 1353 to 1364

Test cases for the new Tickets 1353 to 1364 Kalyan Battula

07/10/2024

10:21 AM Feature #1340 (Closed): Language Translation Implementation in Dashboard, Newtickets, Mytickets, change password pages

Praveen Madeti

10:19 AM Feature #1317 (Closed): Unit Test Verification: UI Functionality V15 to V18

Praveen Madeti

10:17 AM Bug #1372 (Resolved): If the ERP Id is null the PACS Record is not getting Submitted on click of Submit.

Praveen Madeti