Feature #1859: Please Provide Refresh only at Individual Ticket Level for SI role Users - Service Desk - Redmine

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Feature #1859

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Please Provide Refresh only at Individual Ticket Level for SI role Users

Added by Krishna Kanth A 15 days ago. Updated 15 days ago.

Status:

New

Priority:

Normal

Assignee:

Durga Konduru

Start date:

01/04/2025

Due date:

% Done:

Estimated time:

Deployed In:

Category:

Description

Hi Bhanu Sir,
Could you please provide Refresh Button only at Individual Ticket Level ( Ticket History--. Details page) for SI role Users.
Kindly refer to the attached Screenshot for Complete details.

Please let me know in case of any queries.

Reason : SIAdmin/Admin User Refresh is not working due to high load and large requests on intellect API .Hence Intellect/NABARD Team came up with individual Ticket level Refresh. (Ground team is not getting updated ticket status or Comments from Intellect so giving this Refresh button at ticket Level to SI Role Users)

Files

SI_Inidividual_Ticket_Refresh.jpg (131 KB) SI_Inidividual_Ticket_Refresh.jpg

Krishna Kanth A, 01/04/2025 11:08 AM