Bug #1363: Estimated Ack Date and the Estimated resolution date are not correct - Service Desk - Redmine

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Bug #1363

closed

Estimated Ack Date and the Estimated resolution date are not correct

Added by Krishna Kanth A 7 months ago. Updated 3 months ago.

Status:

Closed

Priority:

Normal

Assignee:

Harinath Vajrala

Start date:

02/10/2024

Due date:

% Done:

Estimated time:

Deployed In:

Production Environment

Category:

Description

Hi Surya/Hari,
The Estimated Ack Date and the Estimated resolution dates populated for the Tickets are not correct.
Could you please check.

Example Ticket Number :ANI24000009 This ticket was raised on 28th Sep,2024 (28-09-2024 02:42)
For this Ticket SLA Severity is Critical and the BDBH Severity is Medium, so the ticket needs to be Acknowledged in 2 Working days and the Resolution needs to be provided in 3 Working days.

The Estimated Ack date should be populated as 01-10-2024 02:42 and the Estimated Resolution Date should be populated as 03-09-2024 02:42.

Could you please check the Sql Conditions for including the National Holidays and other Holidays if any for that particular State
so that the correct Estimated dates are populated.

Along with date also Please check why the time is not populated correctly.
Please refer to the attached screenshot.

Files

ExpectedAck_ResolutionDates.png (148 KB) ExpectedAck_ResolutionDates.png

Krishna Kanth A, 02/10/2024 10:43 AM