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Bug #1361

closed

Reports page Ticket count is not matching with the Count in My Tickets view

Added by Krishna Kanth A 7 months ago. Updated 3 months ago.

Status:
Closed
Priority:
Normal
Assignee:
Venkata Suryateja Thripuraribhotla
Start date:
02/10/2024
Due date:
% Done:

0%

Estimated time:
Deployed In:
Production Environment
Category:

Description

There are 3 issues in this ticket

1) In my Tickets view, the total count is displayed as 8
but on Running the Report for the Tickets Data, 10 Tickets ae displayed.
There is a mismatch in the count generated in the reports page.
Please refer to the below 3 attached screenshots in the attached files.

2) When the Report is generated with the SI Logged in User PACS All are displayed in the line 1 and the single PACS name is displayed on the Second all as highlighted in the Screenshot. Please check.

3) Though the tickets are raised for 2 PACS, second page for the Report is not Generated.

Files

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ReportsCount_1.png (109 KB) ReportsCount_1.png Krishna Kanth A, 02/10/2024 10:01 AM
Dashboard_Count.png (108 KB) Dashboard_Count.png Krishna Kanth A, 02/10/2024 10:02 AM
MyTickets_Count.png (251 KB) MyTickets_Count.png Krishna Kanth A, 02/10/2024 10:04 AM
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