Service Desk

18/10/2024

08:18 PM Bug #1481 (Closed): Please check the dashboard charts to not display the Decimal Numbers like 1.5,2.5

Hi Bhanu Sir/Praveen,
Could you please check to not display the Decimal Numbers in the dashboard charts.
Kindly ref... Krishna Kanth A

06:08 PM Feature #1364 (Ready for StgDmo): Could you please make the following below changes to the chart SLA Parameter wise New Tickets-Today

Krishna Kanth A

06:07 PM Bug #1362 (Ready for StgDmo): Mismatch in Count in Dashboard and My tickets View for the Breached SLA Target

Krishna Kanth A

06:06 PM Bug #1361 (Ready for StgDmo): Reports page Ticket count is not matching with the Count in My Tickets view

Krishna Kanth A

17/10/2024

12:55 PM Feature #1480 (Closed): Please Create a New Search Field in Master data PACS Screen

Hi Bhanu Sir/Praveen,
Please Create a New Search Field in Master data PACS Screen.
Kindly refer to the attached f... Krishna Kanth A

12:49 PM Data Services #1479 (Closed): Please Create 4 New Search Fields for Query in the my Tickets page.

Hi Bhanu Sir/Praveen,
1) Could you please display one new field named as NLPSISS Ticket # in My Tickets page
2) C... Krishna Kanth A

16/10/2024

03:44 PM Bug #1436 (In Progress): Edit Button and Resolved is Enabled for the closed Ticket

Durga Konduru

03:38 PM Bug #1436 (Closed): Edit Button and Resolved is Enabled for the closed Ticket

Hi Bhanu Sir/Praveen,
For the Closed ticket, Edit Option is Visible and Resolved Button is Enabled.
Could you pleas... Krishna Kanth A

12:22 PM Bug #1435 (In Progress): PACS Reports - Financial Year Dropdown to be Mandatory field

Durga Konduru

11:56 AM Bug #1435 (Closed): PACS Reports - Financial Year Dropdown to be Mandatory field

Hi Bhanu Sir/Praveen,
This Ticket is raised regarding the changes Requested by Surya in his mail with Subject
"PACS... Krishna Kanth A

12:21 PM Bug #1433 (In Progress): Please change the field name as Acknowledgement

Krishna Kanth A wrote:
> Hi Bhanu Sir/Praveen,
> Could you please check to change the name of the field as "To Ackn... Durga Konduru

12:20 PM Bug #1433: Please change the field name as Acknowledgement

Krishna Kanth A wrote:
> Hi Bhanu Sir/Praveen,
> Could you please check to change the name of the field as "Acknowl... Durga Konduru

11:15 AM Bug #1433: Please change the field name as Acknowledgement

Small Correction :
Please check to change the name of the field as "Acknowledgement" Krishna Kanth A

11:00 AM Bug #1433 (Closed): Please change the field name as Acknowledgement

Hi Bhanu Sir/Praveen,
1)Could you please check to change the name of the field as "Acknowledgement." in the My tic... Krishna Kanth A

11:35 AM Bug #1406: New Ticket Option should be given to only PACS and SI Users

Update :
Hi Praveen, PACS User is able to Close the ticket from History Page so Please give Read only Access to PACS... Krishna Kanth A

11:15 AM Bug #1434 (In Progress): Ticket Breached both the Acknowledgment and Resolution dates

Durga Konduru

11:08 AM Bug #1434 (Closed): Ticket Breached both the Acknowledgment and Resolution dates

Hi Bhanu Sir/Praveen,
If Ticket has breached both the Acknowledgement and Resolution Dates
Could you please check ... Krishna Kanth A

15/10/2024

02:35 PM Bug #1408 (In Progress): Please Sort the fields in the My Tickets page

Durga Konduru

02:24 PM Bug #1408 (Closed): Please Sort the fields in the My Tickets page

Hi Bhanu Sir/Praveen,
Could you please check to Sort the Fields in the my tickets page.
Kindly refer to the attache... Krishna Kanth A

02:32 PM Bug #1407 (In Progress): UI Alignment Changes in Service Desk

Durga Konduru

02:13 PM Bug #1407 (Closed): UI Alignment Changes in Service Desk

Hi Bhanu Sir/Praveen,
Could you please make the Alignment changes in the Edit Tickets Page.
Kindly refer to the 2 a... Krishna Kanth A

02:31 PM Bug #1406 (In Progress): New Ticket Option should be given to only PACS and SI Users

Durga Konduru

01:24 PM Bug #1406 (Closed): New Ticket Option should be given to only PACS and SI Users

Hi Bhanu Sir/Praveen,
1) The New ticket option in the menu should be visible only for the Users with the roles as ... Krishna Kanth A

14/10/2024

03:49 PM Feature #1405 (In Progress): Please Add New web page "Environment" in the Service desk Application.

Durga Konduru

03:10 PM Feature #1405 (Closed): Please Add New web page "Environment" in the Service desk Application.

Hi Bhanu Sir,
Please find details below.
This is a new feature to be added to all the Service desk Applications i... Krishna Kanth A

11/10/2024

06:52 PM Bug #1404 (Deployed in Dev): Duplicate Records are getting Created in the New PACS Creation

Praveen kumar Bandi

05:28 PM Bug #1404: Duplicate Records are getting Created in the New PACS Creation

Issue is Resolved in Dev. Krishna Kanth A

12:52 PM Bug #1404 (In Progress): Duplicate Records are getting Created in the New PACS Creation

Durga Konduru

12:51 PM Bug #1404 (Closed): Duplicate Records are getting Created in the New PACS Creation

Hi Bhanu Sir/Praveen,
Duplicate Record is getting Created during New PACS Creation in the Dev Environment.
This is ... Krishna Kanth A

10/10/2024

02:54 PM Feature #1367 (Deployed in Dev): [UI] - Change the SLA Parameter wise New Tickets-Today chart based on the Requirement.

Narayana Akkipalli