Krishna Kanth A's activity
From 24/09/2024 to 03/10/2024
03/10/2024
- 05:34 PM Service Desk Bug #1363 (Resolved): Estimated Ack Date and the Estimated resolution date are not correct
- The Changes are working fine in the Application.
Hence Resolving the ticket - 05:28 PM Service Desk Bug #1363 (In Progress): Estimated Ack Date and the Estimated resolution date are not correct
- 02:53 PM Service Desk Bug #1372 (Closed): If the ERP Id is null the PACS Record is not getting Submitted on click of Submit.
- Hi Bhanu Sir/Praveen,
In the PACS Screen while adding a New PACS Record, if the ERP Id is null then the PACS Record ...
02/10/2024
- 11:23 AM Service Desk Feature #1364 (Closed): Could you please make the following below changes to the chart SLA Parameter wise New Tickets-Today
- Hi Bhanu Sir/Praveen,
Could you please make the following below changes to the chart SLA Parameter wise New Tickets-... - 10:44 AM Service Desk Bug #1363 (Closed): Estimated Ack Date and the Estimated resolution date are not correct
- Hi Surya/Hari,
The Estimated Ack Date and the Estimated resolution dates populated for the Tickets are not correct.
... - 10:20 AM Service Desk Bug #1362 (Closed): Mismatch in Count in Dashboard and My tickets View for the Breached SLA Target
- Hi Bhanu Sir/Praveen,
There is a mismatch in Count in Dashboard and My tickets View for the Breached SLA Target.
Th... - 10:10 AM Service Desk Bug #1361 (Closed): Reports page Ticket count is not matching with the Count in My Tickets view
- There are 3 issues in this ticket
1) In my Tickets view, the total count is displayed as 8
but on Running the R... - 09:16 AM Service Desk Feature #1360 (Closed): All 3 reports should have only 4 parameters.
- Hi Bhanu Sir/Praveen,
All 3 reports should have only 4 parameters.
1. Logged in user
2. SI option selected - 1,...
01/10/2024
- 08:19 PM Service Desk Feature #1359 (Closed): Please display the Fields of Raised Date and time, Estimated Ack Date ad Estimated resolution Date in the My tickets view
- Hi Bhanu Sir/Praveen,
Could you Please check to display the 3 Fields of Raised Date and time, Estimated Ack Date ad... - 07:53 PM Service Desk Bug #1358 (Closed): Dropdown to be provided with the list of all Users for the Field Reported by.
- Hi Bhanu Sir/Praveen,
Could you please check reg the below 3 changes.
1) In the New tickets Screen Page, "Reporte... - 07:34 PM Service Desk Feature #1357 (Closed): To Display Financial Year in the Reports page.
- Hi Bhanu Sir/Praveen,
To display Financial Year in the Reports page.
Kindly refer to the attached file.
- 07:31 PM Service Desk Feature #1356 (Closed): For the SI logged in Users Select SI option should not be Visible in the Reports page.
- Hi Bhanu Sir/Praveen,
For the SI logged in Users Select SI option should not be Visible in the Reports page.
Kindly... - 07:29 PM Service Desk Feature #1355 (Closed): New Option field to be provided to select for the NABARD/RCS /SatraAdmin Users only
- Hi Bhanu Sir/Praveen,
New Option field to be provided to select for the NABARD/RCS /SatraAdmin Users only
The tool... - 07:26 PM Service Desk Bug #1354 (Closed): For all types of Users only three report options to be visible in the Reports Page
- Hi Bhanu Sir/Praveen
!Reports_3.png!
For all types of logged in Users (PACS, SI, Satraadmin, NABARD,RCS, DCCB),
... - 07:22 PM Service Desk Bug #1353 (Closed): Select PACS dropdown field should not be visible for the PACS User Login.
- Hi Bhanu Sir/Praveen,
For PACS User login:
Select PACS dropdown field should not be visible for the PACS User Login...
26/09/2024
- 10:41 AM Service Desk Feature #1339 (Closed): Please check to provide Push ticket option for all the Tickets created in Service Desk
- Hi Praveen,
Could you please check to provide the Push ticket option for all the Tickets created in Service Desk.
K...
25/09/2024
- 05:14 PM Service Desk Data Services #1331 (Closed): Please Add District Dropdown Field in the PACS Master Screen
- Hi Praveen,
Please Add District Dropdown Field in the PACS Master Screen.
- 05:07 PM Service Desk Data Services #1326 (Closed): Please lload the Manipur PACSdata into manipur porductuon
- Hi Surya/DB Team,
Could you please load the Manipur PACS in to Manipur production DB.
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