Redmine

03/10/2024

05:34 PM Service Desk Bug #1363 (Resolved): Estimated Ack Date and the Estimated resolution date are not correct

The Changes are working fine in the Application.
Hence Resolving the ticket Krishna Kanth A

05:28 PM Service Desk Bug #1363 (In Progress): Estimated Ack Date and the Estimated resolution date are not correct

Krishna Kanth A

02:53 PM Service Desk Bug #1372 (Closed): If the ERP Id is null the PACS Record is not getting Submitted on click of Submit.

Hi Bhanu Sir/Praveen,
In the PACS Screen while adding a New PACS Record, if the ERP Id is null then the PACS Record ... Krishna Kanth A

02/10/2024

11:23 AM Service Desk Feature #1364 (Closed): Could you please make the following below changes to the chart SLA Parameter wise New Tickets-Today

Hi Bhanu Sir/Praveen,
Could you please make the following below changes to the chart SLA Parameter wise New Tickets-... Krishna Kanth A

10:44 AM Service Desk Bug #1363 (Closed): Estimated Ack Date and the Estimated resolution date are not correct

Hi Surya/Hari,
The Estimated Ack Date and the Estimated resolution dates populated for the Tickets are not correct.
... Krishna Kanth A

10:20 AM Service Desk Bug #1362 (Closed): Mismatch in Count in Dashboard and My tickets View for the Breached SLA Target

Hi Bhanu Sir/Praveen,
There is a mismatch in Count in Dashboard and My tickets View for the Breached SLA Target.
Th... Krishna Kanth A

10:10 AM Service Desk Bug #1361 (Closed): Reports page Ticket count is not matching with the Count in My Tickets view

There are 3 issues in this ticket
1) In my Tickets view, the total count is displayed as 8
but on Running the R... Krishna Kanth A

09:16 AM Service Desk Feature #1360 (Closed): All 3 reports should have only 4 parameters.

Hi Bhanu Sir/Praveen,
All 3 reports should have only 4 parameters.
1. Logged in user
2. SI option selected - 1,... Krishna Kanth A

01/10/2024

08:19 PM Service Desk Feature #1359 (Closed): Please display the Fields of Raised Date and time, Estimated Ack Date ad Estimated resolution Date in the My tickets view

Hi Bhanu Sir/Praveen,
Could you Please check to display the 3 Fields of Raised Date and time, Estimated Ack Date ad... Krishna Kanth A

07:53 PM Service Desk Bug #1358 (Closed): Dropdown to be provided with the list of all Users for the Field Reported by.

Hi Bhanu Sir/Praveen,
Could you please check reg the below 3 changes.
1) In the New tickets Screen Page, "Reporte... Krishna Kanth A

07:34 PM Service Desk Feature #1357 (Closed): To Display Financial Year in the Reports page.

Hi Bhanu Sir/Praveen,
To display Financial Year in the Reports page.
Kindly refer to the attached file.
Krishna Kanth A

07:31 PM Service Desk Feature #1356 (Closed): For the SI logged in Users Select SI option should not be Visible in the Reports page.

Hi Bhanu Sir/Praveen,
For the SI logged in Users Select SI option should not be Visible in the Reports page.
Kindly... Krishna Kanth A

07:29 PM Service Desk Feature #1355 (Closed): New Option field to be provided to select for the NABARD/RCS /SatraAdmin Users only

Hi Bhanu Sir/Praveen,
New Option field to be provided to select for the NABARD/RCS /SatraAdmin Users only
The tool... Krishna Kanth A

07:26 PM Service Desk Bug #1354 (Closed): For all types of Users only three report options to be visible in the Reports Page

Hi Bhanu Sir/Praveen
!Reports_3.png!
For all types of logged in Users (PACS, SI, Satraadmin, NABARD,RCS, DCCB),
... Krishna Kanth A

07:22 PM Service Desk Bug #1353 (Closed): Select PACS dropdown field should not be visible for the PACS User Login.

Hi Bhanu Sir/Praveen,
For PACS User login:
Select PACS dropdown field should not be visible for the PACS User Login... Krishna Kanth A

26/09/2024

10:41 AM Service Desk Feature #1339 (Closed): Please check to provide Push ticket option for all the Tickets created in Service Desk

Hi Praveen,
Could you please check to provide the Push ticket option for all the Tickets created in Service Desk.
K... Krishna Kanth A

25/09/2024

05:14 PM Service Desk Data Services #1331 (Closed): Please Add District Dropdown Field in the PACS Master Screen

Hi Praveen,
Please Add District Dropdown Field in the PACS Master Screen.
Krishna Kanth A

05:07 PM Service Desk Data Services #1326 (Closed): Please lload the Manipur PACSdata into manipur porductuon

Hi Surya/DB Team,
Could you please load the Manipur PACS in to Manipur production DB. Krishna Kanth A