Redmine

18/09/2024

07:39 PM Service Desk Bug #1302 (Closed): Ticket Sort Order based on Incident creation Date and time

Hi Praveen,
Could you please check to sort by Incident Raised time for Tickets Created.
Please refer to the screens... Krishna Kanth A

03:20 PM Service Desk Bug #1301 (Closed): More than one PACS data is available for the PACS User

Hi Praveen,
Could you please check the following 2 issues.
1) Select PACS Option in the Reports page should not be ... Krishna Kanth A

02:57 PM Service Desk Bug #1300 (Closed): No Tickets are displayed for the PACS User in My tickets View

Hi PRaveen,
When PACS user log a new ticket, it is not displaying in the worklist. The Tickets count is only display... Krishna Kanth A

12:59 PM Service Desk Bug #1298 (Closed): No Tickets are getting displayed for the SI loggined user Srusvinl@satragroup.in in My Tickets View

Hi Praveen/DB Team,
No tickets are displayed in the My tickets view for the SI User Srusvinl@satragroup.in.
The tic... Krishna Kanth A

12:12 PM Service Desk Bug #1296 (Closed): in my tickets view , Name of the Field Severity to be changed as BDBH Severity

Hi Praveen/DB Team,
Could you please check to Change the Field name of Severity to BDBH Severity.
Kindly note that ... Krishna Kanth A

17/09/2024

07:20 PM Service Desk Bug #1295 (Closed): DCCB is not populated for the PAC users

Hi Bhanu Sir,
DCCB field is not populated for the PAC Users in the Andaman Application.
Could you please check.
Pl... Krishna Kanth A

07:08 PM Service Desk Bug #1294 (Closed): Ticket data Report is not Generated in the Andaman SD.

Hi Bhanu Sir,
Tow Tickets ANI24000018 and ANI24000004 are Created in the Andaman SD Application for the PACS Name: R... Krishna Kanth A

06:46 PM Service Desk Bug #1293 (Closed): On Click of Acknowledge by the SI User , The Assigigng To Field is not getting auto populated

Hi Bhanu Sir,
I have logged in with SI User Credentials and Acknowledged the ticket ANI24000018.
the Assigning to F... Krishna Kanth A

06:29 PM Service Desk Bug #1292 (Closed): Select PAC Dropdown is dispalyed to the PAC User

Hi Bhanu Sir,
Select PAC Dropdown is displayed for when logged in with PAC User Credentials. (PAC User:Ceo9101020106... Krishna Kanth A

02:56 PM Service Desk Feature #1290 (Closed): PACS Name Field is not Displayed in the User profile View.

Hi Bhanu Sir,
PACS Name Field is not Displayed in the User profile View.
Could you please verify.
Please refer to ... Krishna Kanth A

16/09/2024

04:01 PM Service Desk Feature #1257 (Closed): Login page changes in the Service Desk Application

Hi Bhanu Sir,
As discussed,
Could you please Update the changes in the Login page for Service Desk Application Krishna Kanth A